Support is avilable via Email, Twitter and Mailinglist.
Twitter:
@sanesecuritysos | General Support |
@sanesecurityfps | Emergency False Positive Alerts |
@sanesecurity | Signature Update notifications (automatic) |
There is a Announce Only list, which is recommended that all signature users subscribe to, so that any future problems can be reported directly to you:
There is also a general mailing list, which you can subscribe to:
A searchable mailing list available here and here